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EDS, AN HP company, has worked with Kraft Foods to become the first IT provider working in the consumer packaged goods industry to achieve the internationally recognized ISO/IEC 20000 certification.

Working with EDS, Kraft Foods is now uniquely positioned to rely on clearly documented, high-quality IT services and processes that will support its targets of growth, innovation and cost reduction. “Kraft Foods understood the value of ITIL and ISO/IEC 20000 when it began the implementation of ITIL in 2005,” explains Lee Coulter, senior vice president of Shared Services at Kraft Foods.

“The company worked to create a set of requirements and projects that supported the continued implementation for high quality IT services.” EDS and Kraft Foods collaborated on the internationally recognized standards and requirements necessary to attain ISO/IEC 20000 certification from the British Standards Institute for the EDS Infrastructure Technology Service Management System.. “EDS will work to ensure Kraft Foods’ technology infrastructure positions them for global growth,” said Kevin Torgerson, senior vice president of Service Delivery Operations at EDS, an HP company. “EDS and Kraft Foods worked diligently over the last 18 months to implement an IT Infrastructure Library framework and technology foundation aligned with the goals of ISO/IEC 20000 certification.”

“We are thrilled with the results of the ISO/IEC 20000 certification assessment and consider this certification a milestone in our IT service industry as well as for Kraft and HP,” adds Lee Coulter. “Our work with EDS has put us at the forefront of our industry in this capacity and we look forward to capitalising on the unique advantages of a fully integrated process approach.”